Terms & Conditions at JVC

TERMS AND CONDITIONS

By entering this site, you acknowledge and agree to be bound by all of these legal terms and conditions as well as by all applicable laws and regulations. If you do not agree to these terms and conditions, you should not use this site.

JVC reserves the right to amend these terms and conditions at any time and without prior notice. By using this website, you agree in advance to be bound by all future terms and conditions as well.

Please note that when you enter any sub site accessible through this homepage such sub site is governed by the terms of this page and may have its own terms and conditions of use, which are specific to such sub site.

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Copyrights and trademarks

The materials displayed on this website, including but not limited to all text, audio, video, images, photographs, illustrations, artwork, animation files and other graphics, and names, logos, trademarks and service marks, are property of JVC or its parent or affiliated companies or its licensors and are protected by copyright, trademark and other intellectual property laws.

This site is only for your personal use. You may not modify, copy, reproduce, republish, upload, post, transmit or distribute in any way any material from this site, including but not limited to any text, images, audio, video or code software, for any business, commercial or public purpose. Where specified, you may download material from this site for your personal, non-commercial use only, provided you keep intact all copyright and other proprietary notices. You agree not to interrupt or attempt to interrupt the operation of this site in any way.

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No Warranties or representations

Although every reasonable effort has been made to insure the accuracy of the information contained on this site, absolute accuracy cannot be guaranteed.

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No Liability - site content

JVC Europe Limited and all other persons involved in creating, producing, hosting or delivering site content shall not be liable for any direct, indirect, special, incidental, consequential or punitive damages, including in respect of loss of data, loss of profit, business interruption or time incurred or damages of any other nature (including arising out of negligence and other torts) that result from the use of, or the inability to use, site content, even if JVC Europe Limited or an authorised representative has been advised of the possibility of such damages.

Applicable law may not permit the liability exclusions in this section in all cases. The liability exclusions in this section apply only to the maximum extent permitted by applicable law.

In no case will JVC's liability for damage and loss (whether in contract, negligence, tort or otherwise) exceed the amount paid by User for accessing this site (except as otherwise prescribed by mandatory, applicable law).

Nothing in these Terms shall exclude JVC’s liability for death or personal injury arising from JVC's negligence.

This site may contain hypertext links to other completely independent websites. JVC makes no warranty or representation as to the accuracy, completeness or authenticity of information contained in any hypertext link. JVC provides such links for your convenience only, and is not responsible for the content of any site linked to or from this site. The existence of such a link cannot be construed as direct or indirect approval, endorsement, recommendation or sponsorship of or affiliation with the linked site on the part of JVC. The visitor to this site acknowledges and agrees that JVC has no obligation to review any sites linked to this site and is not responsible in any way for the content of any linked sites. Persons who use this site to link to other sites acknowledge that they do so at their own risk. JVC disclaims all warranties, express or implied, as to the accuracy, legality, reliability or validity of any content on any other site.

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Privacy notice

Your privacy is important to JVC. We want you to feel comfortable when you access our web site. When you visit this site, you can do so anonymously without revealing your identity or any personal information to us. When persons visit our site anonymously, we track, on an aggregate basis, such information as the time and length of visits, the pages reviewed or downloaded and the name of the Internet service provider. That information helps us improve the design and content of our web site. We do not collect your personal e-mail address just because you visit our site unless you provide it to us.

Our website employs "cookie" technology that allows us to customise information to the personal tastes of our visitors. A "cookie" is data sent by a website to your browser, which then may store it on your hard drive. When you visit us again, information can be customised to suit your individual preferences. This should save you time by making your next visit to our site more focused.

There are times when persons visiting this site voluntarily give us personal information, such as when they request a brochure or the location of the nearest authorised JVC dealer. If you choose to share any personal information with us, that information is collected as stored in a manner consistent with the type of data you supply. It may be used to respond to your inquiry or for marketing research purposes. The information is shared only with those in the JVC family. We do not sell any information to marketers, periodical publishers or any other outsiders unless otherwise specified.

Cookies

A cookie is a small amount of data sent from our server and stored on your computer's hard drive. By using the website you authorise us (JVC kenwood) to place category 1- strictly necessary cookies and category 2 – performance cookies on your device for analytic and user identification for secure log-in purposes. Your data will be received, processed and held anonymously at all times.

To order products at www.jvceshop.co.uk , you need to have cookies enabled - see the section on browser settings.If you don't wish to enable cookies, you'll still be able to browse the site and use it for research purposes. Most web browsers have cookies enabled, but see section on browser settings to find out how disable /enable cookies.

Category 1 Cookies - strictly necessary for the operation of the Website:

Some of the cookies we use are essential for parts of the Website to operate and are already set. These are strictly necessary for the sale of products requested by you and without them the Website cannot operate as intended.

locn : Collecting region code and setting user region.
lang : Collecting language code and setting display language
RFID : User reference id + verification hash collected, for the purposes of session control.
SID : Collects session ID for the purposes of session control.
RVI : Collects list of recently viewed items for the purposes of displaying "recently viewed items" panel.
vbmprods : Collects list of recently viewed items for the purposes of displaying "recommended items" panel.
vbmtracker : Collects recommended items tracking code for the purposes of building "recommended items" data.
newCurr : Collects data on currency to rate against in order to provide an exchange rate
referid : Referral data to track sites that link to Venda
httprefer : Referral data to track sites that link to Venda
Setview : Keeps user's preference for the product information display page.
setViewPerPage : Keeps user's preference for the number of products to view per page.
RSI: Keeps last 3 keyword searches for the purpose of displaying those key words so users can quickly go back to them.
Tracking tags : Analytical services
Quench : First

Category 2 Cookies – Performance Cookies

These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous.

These cookies collect anonymous information on the pages visited.

Using our site indicates that you accept the use of 'Performance' cookies.

Accepting these cookies is a condition of using the website, so if you prevent them we cannot guarantee how our site will perform for you.

Browser settings:

Most internet browsers are automatically set up to accept cookies, but you can set your browser to refuse a cookie or ask your browser to show you where a cookie has been set up. Certain services are only activated by the presence of a cookie and, if you choose to refuse cookies, particular features of this Website may not be available to you.

Find out how to disable/enable cookies by clicking on the “Manage Cookies” section of the Interactive Advertising Bureau UK website on the following link http://www.allaboutcookies.org

We may use Adobe Flash Player to display video or image content. It may not possible to block or restrict flash cookies using your browser settings. However information on how to control flash playerprivacy and security settings is available from the Adobe website at: http://www.adobe.com/products/flashplayer/security

Jurisdiction

All information posted on this site is intended for the UK market only and will be interpreted under and governed solely by UK law. If you access this site from a location outside the UK, you are responsible for compliance with all applicable non-UK laws and regulations.

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Applicable Law

This site is created and controlled by JVC in the United Kingdom. As such, the laws of the United Kingdom will govern these disclaimers, terms and conditions, without giving effect to any principles of conflicts of laws. We reserve the right to make changes to our site and these disclaimers, terms and conditions at any time.

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After Sales Service

This policy refers to products purchased online from this website only. If you purchased via any other route, please refer back to your retailer for advice.

Please read the statements below and select the one most appropriate to you.

1. I’ve changed my mind. I no longer require the product.
2. My product has arrived damaged.
3. My product is faulty inside 28 days of purchase.
4. My product is faulty outside 28 days of purchase.

Distance Selling Regulations

Under the United Kingdom’s Distance Selling Regulations, JVC operates a 7 day no quibble cancellation and return policy for goods bought on the www.jvceshop.co.uk website. If you wish to cancel your order and return your products, please call Consumer Support on 0845-310-8000 or email info@jvc.co.uk within 7 days of receipt to obtain authorisation and instructions for return. Please note that in order to return a product within 7 days, the product must be returned in as new condition with all packaging and accessories.

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Arrived Damaged

If you discover any damage to the box of your new JVC product, you should, if possible refuse delivery of the product. If you have taken delivery of the product, please call JVC Consumer Support on 0845-310-8000 or email info@jvc.co.uk.They will inform you what to do next.

If you discover any damage when you open your new JVC product, you must inform us within 24 hours. Please call Consumer Support on 0845-310-8000 or email info@jvc.co.uk.They will inform you what to do next.

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Faulty Inside 28 Days

Should you experience a problem with your JVC product within 28 days of purchase, please call Consumer Support on 0845-310-8000 or email info@jvc.co.uk. Please state your order number and the problem you are experiencing. Once this has been diagnosed as a fault, you will be you will be issued with a returns authorisation (RA) and entitled to a replacement. Please note that in order to qualify for a replacement, your original product must be returned in as new condition with all packaging and accessories.

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Faulty Outside 28 Days

Should you experience a problem with your JVC product outside of 28 days of purchase please call Consumer Support on 0845-310-8000 or email info@jvc.co.uk.Please state your order number and the problem you are experiencing. Once this has been diagnosed as a fault, you will be issued with a repair authorisation (RA) number. JVC will then arrange a free repair under the terms of the guarantee. Please note that the guarantee covers manufacturing defects only.

Before contacting JVC for returns please refer to our Download and Support section. In our experience the majority of reported faults are solved using our FAQs. If you have an LCD and are experiencing problems with Freeview, you may want to refer to this guide. (hyperlink to .PDF from MSIS) Please note that you may be charged if you return products outside of 7 days that are not faulty.

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Delivery

These Terms and Conditions apply to all orders placed for the products identified on the JVC UK eShop. PLEASE READ THESE CONDITIONS - IF YOU PLACE AN ORDER USING THIS SYSTEM, THESE TERMS AND CONDITIONS WILL APPLY TO YOUR PURCHASE.

The supplier of the goods to which these terms and conditions apply (referred to hereafter as 'we' or 'us' as the context requires) is JVC Europe Ltd, UK Division, JVC House, JVC Business Park, 12 Priestley Way, London, NW2 7BA.

Whilst we will try to fulfil any orders placed with us within any stated time, we shall not (save as otherwise required by law) be liable for the consequences of any delay or failure to deliver.

Notwithstanding any indication given by the system, all orders are accepted subject to availability.

For your security orders we will only deliver to the credit card billing address providing it is within the Mainland United Kingdom and Northern Ireland.

Orders must be paid for at the time of ordering using one of the credit/debit cards identified on the e-commerce page and are conditional on subsequent validation of the card transaction with the issuer.

All prices are inclusive of VAT, delivery and packaging. These products will be dispatched by a JVC nominated Carrier, and will require a signature for the delivery. Under normal circumstances your confirmed order will be delivered within 5 working days.

Certain items may ship by post and cannot be tracked once they have entered the postal system. All other shipments use carrier delivery for maximum security and tracking.

Any orders placed are subject to your rights of cancellation pursuant to the Consumer Protection (Distance Selling) Regulations 2000, except in respect of supply of audio or video recordings or computer software if you have unsealed their packaging.

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